COVID-19 Business Insights

Covid-19 Update on Services (updated 8/7/20)

As we come together as a community to help stop the spread of the  COVID-19 virus, Geelong Wheelchair Service  will be implementing the following  measures to help ensure the safety of our staff while also protecting  our prescribers and clients.

Effective immediately we will not be attending clients in  lock down areas which are registering high numbers of infections.  Each morning we will check the DHHS web site https://www.dhhs.vic.gov.au/coronavirus for latest updates on outbreaks.   Area’s registering  in the red spectrum will have appointments rescheduled, blue spectrum will be assessed  case by case and final decision made by the attending staff member. 

As an alternative arrangement; if you are in a high risk area we are happy to have clients attend our showroom where we can more easily control environmental factors.  Health questions will be asked prior to any appointment to ensure the safety of all attendees.

We are setting a maximum of 4 attendees at all trials, fittings and deliveries.  Sessions will be restricted to:

  • the client,
  • their prescribing therapist,
  • one client support person,
  • GWS staff member .

This will assist with social distancing .  Where a service technician is also required to attend, they will be in addition to requested numbers.

We are still available for appointments outside the high risk areas and are happy to communicate with Therapists via virtual meetings where necessary.

As part of our ongoing commitment to reducing risk to all stakeholders:

  • We will not proceed with any appointment where the client, their family / carer, or the therapist are showing any flu-like symptoms.  Our Client Service Team are making this enquiry at the time of booking the appointment, and asking clients to reschedule at a later date, should this be the case.
  • Our trial equipment undergo disinfection following each trial.
  • All staff are being reminded of hygiene standards, washing hands, wearing PPE, when to stay away from work and how to maintain high-levels of sanitisation.
  • All staff members have had the 2020 Flu Vaccine and completed the  Australian Government training for Infection Control for Covid-19.


We understand the inconvenience these new restrictions are having on our clients. Hopefully we can all work together to achieve positive results with as little disruption to our service and your expectations as possible.

Updated: Monday 30th March 2020

Advice To Clients About Covid-19
Geelong Wheelchair Service are continuously reviewing our internal procedures around risk management to ensure that we are able to provide continuity of essential Assistive Technology products and services to our clients as best we can during this time. Our priority is to ensure that we deliver our services in a controlled environment that is respectful for both our workers and our valued clients and stakeholders.
We acknowledge that our clients rely heavily on our services and should our services be compromised this could pose a significant impact.  In line with the latest information from the Australian Government and the NDIS requirements for continuity of supports, we will continue business as usual while implementing some added precautionary measures. 
Where possible we are replacing face-to-face appointments (especially with our high-risk clients) with alternative options.  We will work with you to ensure we implement an approach that is suitable for all involved.  Alternative options may include but is not limited to:
Rescheduling your appointment to a mutually agreed later date
Picking up / dropping off your equipment for repairs and maintenance that must be undertaken in our workshop
Undertaking mobile repairs off-site using our equipped service vehicle
Working with a third party nominated by you to conduct the exchange of equipment on your behalf
As you can appreciate, some of our services such as scripting custom wheelchairs (product/service description) are not able to be undertaken over the phone or via video consultation due to the level of complexity and customisation that is involved, as well as the need to trial equipment.
Where we do conduct face-to-face appointments, we will ensure that we respect appropriate distancing and limit physical contact to minimise risk.  We will also follow strict hygiene processes:
Wear latex gloves at all times during consultations
Disinfect all equipment after each appointment
For appointments at our workshop, disinfect all furniture, fittings and fixtures before and after each appointment
Disinfect all vehicles (e.g. door handles, steering wheels, parking brakes etc) after each off-site consultation
Wash hands with soap and water as much as possible
When coughing or sneezing, do it into a tissue or on your elbow
Dispose of tissues immediately
Use alcohol-based hand sanitiser
Practice social distancing where possible
Minimise physical contact (no handshaking)
For detailed information be refer to the Australian Government’s Department of Health website: www.health.gov.au
If you have any questions please contact our office on 5244 0844 or email info@geelongwheelchairs.com.au