COVID-19 Business Insights
Covid-19 Update on Services (updated 26/10/2020)
Victoria opens up Melbourne just a little bit with the expectation that November 8th 2020 will see all Victorians move out of lockdown and into a life that somewhat resembled the one we left behind in March.
We are looking forward to delivering new equipment to clients and customers that have remained in lockdown throughout the pandemic. Now is the time to start thinking about new equipment and modifications that have been placed on hold, now more than ever we need to get Victoria moving again.
During the lockdown we have taken advantage of Supplier education and webinair sessions to expand our knowledge. We have worked on our processess and identified improvements to our services.
We look forward to getting back into the field and once again giving the support and expertise needed to actively assist all our clients and customers.
Covid-19 Update on Services (updated 8/7/20)
As we come together as a community to help stop the spread of the COVID-19 virus, Geelong Wheelchair Service will be implementing the following measures to help ensure the safety of our staff while also protecting our prescribers and clients.
Effective immediately we will not be attending clients in lock down areas which are registering high numbers of infections. Each morning we will check the DHHS web site https://www.dhhs.vic.gov.au/coronavirus for latest updates on outbreaks. Area’s registering in the red spectrum will have appointments rescheduled, blue spectrum will be assessed case by case and final decision made by the attending staff member.
As an alternative arrangement; if you are in a high risk area we are happy to have clients attend our showroom where we can more easily control environmental factors. Health questions will be asked prior to any appointment to ensure the safety of all attendees.
We are setting a maximum of 4 attendees at all trials, fittings and deliveries. Sessions will be restricted to:
- the client,
- their prescribing therapist,
- one client support person,
- GWS staff member .
This will assist with social distancing . Where a service technician is also required to attend, they will be in addition to requested numbers.
We are still available for appointments outside the high risk areas and are happy to communicate with Therapists via virtual meetings where necessary.
As part of our ongoing commitment to reducing risk to all stakeholders:
- We will not proceed with any appointment where the client, their family / carer, or the therapist are showing any flu-like symptoms. Our Client Service Team are making this enquiry at the time of booking the appointment, and asking clients to reschedule at a later date, should this be the case.
- Our trial equipment undergo disinfection following each trial.
- All staff are being reminded of hygiene standards, washing hands, wearing PPE, when to stay away from work and how to maintain high-levels of sanitisation.
- All staff members have had the 2020 Flu Vaccine and completed the Australian Government training for Infection Control for Covid-19.
We understand the inconvenience these new restrictions are having on our clients. Hopefully we can all work together to achieve positive results with as little disruption to our service and your expectations as possible.
Updated: Monday 30th March 2020
